FREE IT Management White Papers from Top Vendors

	AssetWise Discovery - Asset Management and Help Desk Optimization A well-organized help desk is critical to every enterprise's IT service delivery. Accurate and current information about the status and history of users' PCs significantly boosts help desk efficiency. This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Provided by: TechExcel

	AssetWise - Asset Management, The New Wave To run a business within a business, IT Service and Support requires firm control over its assets and services. Moreover, fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization's overall corporate financial performance. To proactively manage assets over their entire lifecycle, firms must strive for enterprise-wide visibility and context into utilization, service accounts and historical records. The role of Service Management solutions is to provide this view, and automate and support the processes that enable the enterprise to maximize ROI, improve service levels, streamline service delivery and reduce total costs. Provided by: TechExcel

	AssetWise Discovery - Dynamic State Intelligence An IT audit is the conventional solution to address compliance issues. But rather than be regarded as a tactical expense, audit information - collected dynamically so it accurately reflects changes in the network - should become a management tool from which the organization can derive strategic and monetary value. Provided by: TechExcel

	ServiceWise Change Management Solutions The inevitability of change is proverbial. Mergers and acquisitions, IT investments, business initiatives, globalization, advances in technology, the demands of customers, and system maintenance all require change management. And yet many business are ill-prepared to cope with the challenges presented them by change. Managed changed requires the cooperation and coordination of systems, people, and information throughout the change life cycle. Provided by: TechExcel

	TechExcel ServiceSuite - Apply the ITIL Framework with Confidence Businesses increasingly view information technology as a strategic investment - an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable. Provided by: TechExcel